Cart is empty Refund&Return Policy
At Khelain.com, we strive to provide high-quality products and a seamless shopping experience. Your satisfaction is important to us. Please read our Refund and Return Policy carefully to understand how we handle returns, exchanges, and refunds.
Returns
You may return eligible products within 7 days of receiving your order. To qualify for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- You must provide proof of purchase (order number or receipt).
- Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
To initiate a return, please contact us at support@khelain.com with your order details and reason for return.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at support@khelain.com and we will guide you through the process.
Refunds
Once we receive your return and inspect the item, we will notify you about the approval or rejection of your refund. If approved:
- The refund will be processed within 5–7 business days.
- The amount will be credited to your original payment method.
Please note: Shipping charges are non-refundable.
Non-Returnable Items
Certain types of products cannot be returned, including:
- Items on sale or marked “Final Sale”
- Personalized or custom-made items
- Digital/downloadable products
Contact Us
If you have any questions about our policy, feel free to contact us at:
📧 Email: support@khelain.com
🌐 Website: www.khelain.com